Escalation Matrix
Investor Grievance Escalation Matrix for Trading Member
| Details of | Contact Person | Address | Contact No. | Email Id | Operational / Working Hours |
|---|---|---|---|---|---|
| Customer care | ASHISH PATEL | UNIT NO.3 1 ST FLOOR, RAGHULEELA MEGA MALL, OFF. S. V. ROAD KANDIVALI WEST 400067 | 022-42229908 (Mon-Sat; 9:00 AM to 6:00 PM) | risk@evermore.in | 10:00 AM – 6:00 PM (Monday to Friday) Except Public Holiday |
| Head of Customer care | MADHVI JAIN | UNIT NO.3 1 ST FLOOR, RAGHULEELA MEGA MALL, OFF. S. V. ROAD KANDIVALI WEST 400067 | 022-42229920 (Mon-Sat; 9:00 AM to 6:00 PM) | compliance@evermore.in | 10:00 AM – 6:00 PM (Monday to Friday) Except Public Holiday |
| Compliance Officer | MADHVI JAIN | UNIT NO.3 1 ST FLOOR, RAGHULEELA MEGA MALL, OFF. S. V. ROAD KANDIVALI WEST 400067 | 022-42229945 (Mon-Sat; 9:00 AM to 6:00 PM) | mj@evermore.in | 10:00 AM – 6:00 PM (Monday to Friday) Except Public Holiday |
| CEO | PRAMOD BOTHRA | UNIT NO.3 1 ST FLOOR, RAGHULEELA MEGA MALL, OFF. S. V. ROAD KANDIVALI WEST 400067 | 022-42229950 (Mon-Sat; 9:00 AM to 6:00 PM) | pb@evermore.in | 10:00 AM – 6:00 PM (Monday to Friday) Except Public Holiday |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with
- For SEBI : https://scores.sebi.gov.in
- For NSE: https://investorhelpline.nseindia.com/NICEPLUS/
- For BSE: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx
- For MCX: https://www.mcxindia.com/Investor-Services
Please quote your Service Ticket/Complaint Ref No. While raising your complaint at SEBI SCORES/Exchange portal.
Escalation Matrix
Investor Grievance Escalation Matrix for CDSL
| Details of | Contact Person | Address | Contact No. | Email Id | Operational / Working Hours |
|---|---|---|---|---|---|
| Client Servicing | CHETANA SAWANT | UNIT NO.3 1 ST FLOOR, RAGHULEELA MEGA MALL, OFF. S. V. ROAD KANDIVALI WEST 400067 | 022-42229919 (Mon-Sat; 9:00 AM to 6:00 PM) | ucc@evermore.in | 10:00 AM – 6:00 PM (Monday to Friday) Except Public Holiday |
| Head of Client Servicing | MANOJ PATEL | UNIT NO.3 1 ST FLOOR, RAGHULEELA MEGA MALL, OFF. S. V. ROAD KANDIVALI WEST 400067 | 022-42229920 (Mon-Sat; 9:00 AM to 6:00 PM) | cdsl@evermore.in | 10:00 AM – 6:00 PM (Monday to Friday) Except Public Holiday |
| Compliance Officer | MADHVI JAIN | UNIT NO.3 1 ST FLOOR, RAGHULEELA MEGA MALL, OFF. S. V. ROAD KANDIVALI WEST 400067 | 022-42229945 (Mon-Sat; 9:00 AM to 6:00 PM) | Compliance@evermore.in | 10:00 AM – 6:00 PM (Monday to Friday) Except Public Holiday |
| CEO | PRAMOD BOTHRA | UNIT NO.3 1 ST FLOOR, RAGHULEELA MEGA MALL, OFF. S. V. ROAD KANDIVALI WEST 400067 | 022-42229950 (Mon-Sat; 9:00 AM to 6:00 PM) | pb@evermore.in | 10:00 AM – 6:00 PM (Monday to Friday) Except Public Holiday |
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with CDSL at https://www.cdslindia.com/Footer/grievances.aspx or SEBI at https://scores.sebi.gov.in. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Depository portal.
Names and contact details of all Key Managerial Personnel including Compliance Officer
| Sr. No. | Name of the Individual | Designation | Mobile Number/Land Line Number | Email Id | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | PRAMOD BOTHRA | Designated Director | 9892445544 / 022-42229950 | pb@evermore.in | ||||||
| 1 | NAMAN BOTHRA | Director | 9967783160 / 022-42229943 | naman@evermore.in | ||||||
| 2 | RONAK JAYNARAYAN MOONDRA | Designated Director | 9869934643 / 022-42229920 | rounakmoondra@gmail.com | ||||||
| 3 | MADHVI JAIN | Designated Director and Compliance office | 9004628285 / 022-42229950 | compliance@evermore.in | ||||||
| List Of Authorised Persons (AP) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Sr. No | Authorised Person's Name | Authorised Person Code (Exchange wise) | Cons tituti on | Status | Registered Address | Terminal Details (Exchange Wise) | ||||
| (Approved / Cancelled) | Add | City | State | Pin code | Terminal Allotted | No. of Terminals | ||||
| 1 | NA | |||||||||
| 1 | NA | |||||||||
| List of Authorised Persons (AP) Cancelled by Members on Account of Disciplinary Reasons | ||||
|---|---|---|---|---|
| Sr. No. | Authorised Person's Name | Status | Authorised Person Cancellation Details | |
| Date | Reason | |||
| 1 | NA | |||
| 2 | NA | |||